*School of Health Sciences*

Recommended Reading for Part 1

• Textbook: Lippincott, Williams, & Wilkins, Comprehensive Medical Assisting
  • ​How to greet the patient and manage the waiting room: chapter 5, pages 117-120
  • The "five steps" under the HIPAA Privacy Rule: chapter 8, page 187
  • Guidelines for ensuring patient privacy isn't breached: chapter 5, page 115
• Website: 15 Steps to Verify Health Insurance
  • https://www.wikihow.com/Verify-Health-Insurance

Recommended Reading for Part 2

• Textbook: Lippincott, Williams, & Wilkins, Comprehensive Medical Assisting
  • ​Entering patient information and the Electronic Health Record: chapter 8, pages 189-192
  • Appointment follow up: chapter 5, page 122
  • Waiting room improvements: chapter 5, pages 118-120
  • Patient relation improvement techniques and policy creation: chapter 10, pages 241-242
  • Office policies: chapter 6, pages 145-148