RasGuides: *School of Health Sciences*: Medical Administrative Assistant

Medical Administrative Assistant

Customer Service & Professional Communication

Achieving Service Excellence : Strategies for Healthcare by Myron D. Fottler; Robert C. Ford; Cherrill P. Heaton
Call Number: eBooks from EBSCO
ISBN: 9781567933277
Publication Date: 2009-11-01
Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure.
Communication: Core Interpersonal Skills for Health Professionals by Gjyn O'Toole
Call Number: eBooks from EBSCO
ISBN: 9780729541008
Publication Date: 2012-06-19
This text introduces health sciences students to the various interpersonal communication skills that are commonly used within health settings to establish relationships with clients and fellow professionals.... It focuses on developing skills for use in health settings and covers the types of scenarios commonly encountered in health settings that are rarely covered in generic professional communication texts. Perspectives and examples are drawn from a wide range of health professions.
Communication Case Studies for Health Care Professionals by Michael P. Pagano
Call Number: eBooks from EBSCO
ISBN: 9780826125170
Publication Date: 2014-12-01
The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook addresses key interpersonal and health communication skills.
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence by Kristin Baird
Call Number: eBooks from EBSCO
ISBN: 9781119020318
Publication Date: 2014-07-25
Health Care Professionalism at a Glance by Jill Thistlethwaite; Judy McKimm
Call Number: eBooks from EBSCO
ISBN: 9781118756386
Publication Date: 2015-08-03

See also:

Tips for Writing for Business, part of the Rasmussen School of Business Guide.
How do you Compose a Memo, part of the Rasmussen Answers database

Office Management & Administration

In addition to the resources listed below, see the School of Business Guide's pages on

Administrative Assistant's and Secretary's Handbook by James Stroman; Kevin Wilson; Jennifer Wauson
Call Number: eBooks from EBSCO
ISBN: 9780814433539
Publication Date: 2014-06-11
From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time. Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers.
Management Lessons from Mayo Clinic by Leonard L. Berry; Kent D. Seltman
Call Number: 3MCloud App
ISBN: 9780071590747
Publication Date: 2008-01-01
**NOTE** This book must be accessed using the 3M Cloud Library app on your mobile device. The link will take you to an FAQ showing you how to get that app, and then you can search for this book.
Policies and Procedures for a Successful Medical Practice by Kay Stanley; American Medical Association Staff
Call Number: eBooks from EBSCO
ISBN: 9781603599306
Publication Date: 2013-12-01
Providing sound policies and procedures for a medical practice has always been difficult and complex due to the nature and scope of the business. While medical practices are like other businesses in many ways, they also differ in that they provide patient care and services of a highly personal and private nature. Further, health care is a highly regulated field, and medical practices are under intense pressure to comply with federal and state regulations from a variety of agencies. This book provides essential background information and sample policies and procedures.

Insurance & Reimbursements

The library's eBooks from EBSCO collection contains helpful eBooks on insurance and reimbursement (see example titles below). The library's databases, such as Academic Search Complete, Business Source Complete, and Health Sciences and Nursing also contain articles from magazines and journals on these subjects.

Essential Techniques for Healthcare Managers by Leigh W. Cellucci; Carla Wiggins
Call Number: eBooks from EBSCO
ISBN: 9781567933352
Publication Date: 2010
Medical Billing and Coding for Dummies by Consumer Dummies Staff; Karen Smiley
Call Number: eBooks from EBSCO
ISBN: 9781118021729
Publication Date: 2012
Gives you everything you need to know to get started in medical billing and coding.
Fundamentals of Coding, Payment, and Documentation by Susan E. Garrison; American Medical Association Staff (Contribution by)
Call Number: eBooks from EBSCO
ISBN: 9781603593373
Publication Date: 2011-09-01
This helpful resource provides a single-source introduction to all aspects of coding and reimbursement to those who are not currently coders.
Principles of Healthcare Reimbursement by Anne B. Casto; Elizabeth Forrestal
Call Number: eBooks from EBSCO
ISBN: 9781584263401
Publication Date: 2013-01-01

Medical Records Management

The library's eBooks from EBSCO collection contains helpful e-books on medical record management (see example titles below). The library's databases, such as Academic Search Complete, Business Source Complete, and Health Sciences and Nursing, also contain articles from magazines and journals on these subjects.

Documentation for Health Records by Cheryl Gregg Fahrenholz; Ruthann Russo
Call Number: eBooks from EBSCO
ISBN: 9781584262626
Publication Date: 2013
Documentation for Health Records explains the importance of accurate and timely health record documentation. This textbook addresses fundamental health record documentation requirements and practices for acute care as well as the nuances required by the ambulatory care, long-term care, home care and hospice, and behavioral care settings. Documentation for Health Records addresses issues related to both paper and electronic health records appropriate to each environment.
EHR Implementation by Carolyn P. Hartley; Ed Jones; American Medical Association Staff (Contribution by)
Call Number: eBooks from EBSCO
ISBN: 9781603596305
Publication Date: 2011-12-01
This book will help readers successfully transition from paper to electronic data. Includes real life data tested through years of implementation in multiple ambulatory settings, including solo practices, multi-specialty and multi-location practices, community health centers and emergency first responders.
A Guide to Achieving Meaningful Use by Helga Rippen; Denise M. Scott; Carolyn P. Hartley
Call Number: eBooks from EBSCO
ISBN: 9781603598330
Publication Date: 2013-07-01
Health information management professionals and students will find its instructions helpful in understanding EHRs. It is a resource that offers a roadmap for clinical quality improvement and patient-caregiver engagement in the care decision process by challenging readers to approach their workflow redesign with the goal of providing the most effective patient care.
Health Information Management by Kathleen M. LaTour; Shirley Eichenwald Maki
Call Number: eBooks from EBSCO
ISBN: 9781584263593
Publication Date: 2013-01-22
HIPAA Handbook for Executive, Administrative, and Corporate Staff : Understanding the Privacy and Security Regulations by Kate Borten
Call Number: eBooks from EBSCO
ISBN: 9781615692200
Publication Date: 2013
This book explains and illustrates how HIPAA, the HITECH Act, and the Omnibus Rule are applicable and relevant to executive, managerial, and administrative staff members.
HIPAA Handbook for Registration and Front Office Staff : Understanding the Privacy and Security Regulations by Kate Borten
Call Number: eBooks from EBSCO
ISBN: 9781615692477
Publication Date: 2013
HIPAA Plain and Simple: After the Final Rule by Carolyn P. Hartley; Edward D. Jones; Louis W. Sullivan (Foreword by)
Call Number: eBooks from EBSCO
ISBN: 9781603596572
Publication Date: 2013-09-01
With AMA's HIPAA Plain & Simple: After the Final Rule, you'll understand the complex regulation of HIPAA and HITECH so your office can take immediate action and achieve HIPAA compliance sooner.