A grievance is a formal complaint alleging that Rasmussen University did not properly apply a policy, procedure, or standard practice. Note: Disagreeing with the outcome of a correctly applied policy does not constitute a grievance. ​The full university Grievance Policy and procedures are in the catalog here.

The following grievance procedure should be followed by the student:

Step 1: Attempt Informal Resolution
Before filing a formal grievance, students should try to resolve the issue directly with the person or department involved—if safe and feasible.

Step 2: Submit a Grievance Form

If an issue cannot be resolved by an initial reasonable effort at an informal resolution, the complaint may be submitted by completing the Grievance Form within ten (10) business days of the issue/concern or the conclusion of the attempt at an informal resolution.

Here is a link to the form: https://app.smartsheet.com/b/form/70c2d79a01df40fe9719ce62dc05417d

Step 3: University Review Process

The Campus/Online Executive Director will review the submitted Grievance Form to determine if the complaint constitutes a grievance as defined within the Grievance Policy and will provide a response within three (3) business days, indicating whether the complaint is Accepted for Review as a Grievance or Dismissed due to not meeting the definition or the timeline for submitting the Grievance Form was not met, per the Grievance Policy.

For submissions that are Accepted for Review as a Grievance, the Campus/Online Executive Director will have fifteen (15) business days to investigate and render a Determination to the Grievance.

Grievance Appeal

A Grievance Determination may be appealed only if one or more of the following applies:

• ​New evidence is available that was not available at the time of the grievance was submitted, and the said evidence may affect the outcome of the grievance determination. 
• ​The grievance determination was disproportionate to the findings.
• ​The Campus/Online Executive Director had a conflict of interest, bias, or retaliatory behavior that affected the outcome.

To appeal under one or more of these reasons, the University Grievance Appeal Form can be submitted within ten (10) business days of receiving the Grievance Determination.

Here is a link to the form: https://app.smartsheet.com/b/form/4927520fa2c14f69b32dd6e91bcba133

The University Grievance Officer will have thirty (30) business days to review the submitted University Grievance Appeal and render a Grievance Appeal Determination or request additional information from the complainant.

Important Note: “In compliance with Minn. Stat. § 136A.65, subd. 4(13), https://www.revisor.mn.gov/statutes/cite/136a.65 no grievance initiated under this policy with an allegation(s) of school actions or conduct that would be covered under Minn. Stat. § 136A.672 https://www.revisor.mn.gov/statutes/cite/136A.672 will be resolved with a nondisclosure agreement or other contract restricting a complainant’s ability to disclose information."